Home Care Success Stories

Client Testimonials & Home Care Reviews

At Home Care Assistance, we believe in providing superior service to all of our clients. Our commitment to excellence and strong reputation as the live-in specialists make us the premier home care company in North America. Read what our clients are saying about the quality of our care:

Home Care Assistance Client Reviews

“I want to thank you and your wonderful staff for their continued efforts in making my mom, Bunny as comfortable as possible.

I want to specifically recognize Dawn for her efforts to keep my mom “happy”J.

We had a challenging couple of weeks with one of my mom’s favorite caregiver being away. Dawn had the challenge of substituting some of my mom’s Aids for daily care as well as a few overnight stays. When there are changes in the schedule, my mom may get a bit confused or displeased. I always tell the aids, please don’t take it personally. It’s just that my mom is trying to hold on to as much independence as possible, and may at times get a bit frustrated…I totally can understand how she must feel. Dawn literally hand picks the caregivers that come to my mom’s home and I assure you that is very much appreciated. I’m sure we would not get that much of a “personal touch” with many other homecare facilities.

Most of the caregivers have been with my mom for the past few years when this journey in her life began. I must say these women have become more than just aids for my mom….they have become “family”. And the new aids that have filled in or become regular caretakers are all very attentive as well. If the aids weren’t working out, more because of personality differences, never for anything really wrong, then Dawn immediately made a switch to the best of her abilities. And if she didn’t have anyone to stay with mom, Dawn would come over and fill in for that time.

So I truly want to thank you from the bottom of my heart. This is not only a difficult time for my mom…it is very difficult for myself and my sister Wendy. We do our best to stay with mom (we alternate when the caregivers are not there)…but it is comforting for us to know that mom is in such good hands. So again, thank you to Dawn, Karen and all the wonderful caregivers that make my mom’s life so much more comfortable. Mom wanted more than anything to Stay in her home…and with all of your help and kindness, this has been made possible.”

— Sherry

“Dearest Christine—I would like to deeply thank you for your commitment to our clients. On a personal note, I truly have never met such a compassionate, dynamic, generous woman. It is such an honor to know you and be a part of your vision.”

— Kathy

“From the bottom of our hearts, we thank YOU, your agency, and your dedicated staff for the “Gift of Life” you have provided this past year on our mother’s behalf. Our lives have truly been made richer and fuller by your support, commitment, and unconditional dedication to a service that provides quality, integrity, and respect to its clients. More importantly, you commit to a personalized and caring lifestyle with great thought that sees the client as a real person with individualized needs and wants. Although our experience is limited with home care for the elderly, we know that what you do and provide is unparalleled and truly exceptional. We are, and forever will be, eternally grateful.”

— Carolyn

“I do not know how you seem to know exactly what people need, but you do. No wonder you chose this line of work. You are excellent at it, and we are gratefully reaping the benefits. Regarding the caregivers you have sent, they are all doing a great job. I know you did a scramble to arrange all of this without much notice, and we have been so impressed with everyone coming on time and being willing to do whatever is needed.”

— Lynn

“Thank you for the care that you provide to my father-in-law in CT. A big shout out to Christine Durrer and her team. As I said on our webinar last week, he would not be here nor in the health he is in if it were not for you. Your care shows.”

— Chuck

“It’s never easy to realize that your family needs more help than the family can provide on its own, and the decision to reach for outside support can be difficult. In 2006, my mom was diagnosed with Parkinson’s disease. My parents live in a house on their own and for the past five years, I watched my mom’s mobility and level of independence steadily decrease, and my dad’s levels of stress and responsibility significantly increase. My sister and I looked into several home care organizations and ultimately, decided upon Home Care Assistance. We were impressed with their balanced approach to care, and their thorough and genuine efforts to get to know my mom and find a Caregiver best suited for her needs. Home Care Assistance has been a huge source of support for both my parents. With the help of her Caregiver, my mom can participate in the activities she loves without needing to depend on my dad to accompany her. My dad can now enjoy some relaxing time on his own. In many ways, Home Care Assistance has given my parents a part of their life back. It has been such a relief knowing that they are in such safe and professional hands.”

— Sessional Instructor, Dept. of Counselling Psychology, UBC

“Please extend my thanks to Susan (the caregiver) and her dog. I had a very unusual talk with my mom yesterday in that this was the first call in years where she was so relaxed and so happy with her day and it was clearly due to Susan and her dog. You are providing invaluable gifts to her and I just want you to know how much I appreciate it.”

— Maureen D., Therapist and Clinical Supervisor (mom lives in Vancouver)

“Our family has been using Home Care Assistance services since October 2010 and recommend this company and their caregivers 100%. My mother has Alzheimer’s so we require personal care, companionship and light housekeeping duties. Carolina and her team of case workers really put the effort into finding the right match for the patient and their families. We have been fully supported from all members of the company and appreciate their personal touch.”

— Cathy S., Surrey

“My sincere thanks to you and your staff at Home Care Assistance for coming to my 11th hour rescue back in May. Your Caregiver helped me shower daily, made my bed, prepared meals and did some food shopping, light cleaning and the laundry. She was a gem, always on time, and her manner and demeanor exhibited her many years of experience as an expert Caregiver. She was dependable, calm, caring and trust worthy. I also enjoyed her lovely sense of humor. I also salute you for your flexibility in making the effort to accommodate a prospective client at the “last minute,” as well as your reasonable cost for the excellent care received.”

— Patricia L. Waller, Retired U.S. Diplomat

“My wife Carol had a hard two-year struggle with incurable cancer, declining steadily until life was hardly more than a pin-hole. The last year I arranged for a caretaker for weekdays, and had help from my daughters, but in the final month they needed help as well and I was no longer able to handle weekends and nights. We contacted Home Care Assistance, who provided round-the-clock attendants. I cannot really find the words to say how wonderful they were: highly competent, comforting and caring, endlessly patient and reassuring. They became family friends. Carol passed away – thankfully, in peace – clutching in her hand a little soft animal that one of the attendants had given her. It was symbolic of the relationship that had developed. I cannot praise and thank them enough.”

— Dr. Noam Chomsky

“Home Care Assistance raises exactly the right banner in promoting The Balanced Care Method as the foundation for all good care. In the rush of medical care systems that focus almost exclusively on problems, The Balanced Care Method encourages an approach which emphasizes creating strengths. For centuries we have known that better health in aging is tied to physical, emotional, social, and spiritual factors. Regardless of diseases, building on these basics of good health matters.

But beyond creating strengths for elders, families that emphasize Balanced Care will come to work together and understand more clearly how to cope with medical problems and illnesses. The secret is in the strength of the foundation of care. The rest then comes into clearer perspective; complex situations and decision-making during this time of life are better understood and engaged. Home Care Assistance is about foundation-building-for elders, families, supportive friends and, ultimately, for your health care team.”

— Dr. Dennis McCullough